Technical Support
We offer customized technical support programs to meet the unique needs of each client
Monitored and remotely accessible plants enable us to provide prompt remote support for diagnostics and issue resolution that may arise during the solar plant's operational life. On-site assistance is available as needed.
Suntrack Customer Portal provides a ticketing tool where all requests are registered. You can interact with our technicians and receive support through this online platform.
Remote Diagnostic Support
■ Remote support for diagnostics and actionable plans, as needed, for issues that may appear in a solar PV site during its operation life.
■ Ticketing tool available in the Customer Portal where all the requests are registered, where you can interact with and get the support from our technicians.
Customers have access to current operational status
Committed to our clients success, we work hand-in-hand with our customer’s teams along every stage of the project.
Our 20+ years of electronics development expertise and our experience with over 800K control systems worlwide, translates into availability, performance and reliability with the Suntrack® Services Ecosystem.
■ Remote and on-site technical support.
■ Flexibility to adapt to different world time zones.
■ Quick response to customer service tickets.
■ 24x7 Service tickets management tool.
